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News & Press: Technical

Austin Energy Scam Alert

Thursday, March 2, 2017  
There have been a number of property managers that have been receiving calls stating that Austin Energy will shut off their electricity unless they pay them immediately. If you or the individual suite/office receive a call like this it is more than likely a scam that has resurfaced.

Please remember:
  • Because of security reasons Austin Energy does not notify a customer by phone that they are coming to shut off their electricity
  • Only Austin Energy service trucks will be sent out to disconnect a service
  • We do not schedule to come out to shut off you electricity and agree to receive payment when someone arrives
  • As always you can always contact us to verify
Please remain alert. The phone number that I have been giving is 512-264-9107 ext. 305. If you see this number on your caller ID please be careful.

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