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The Building Engineer of the 90’s

Monday, May 14, 2018  



Those of us that work in the trade of building maintenance and maintenance management are aware of the extraordinary changes taking place.  As each year passes, both technology and government regulations have created the need for the Building Engineer to evolve into an individual having diverse technical abilities. Being “mechanically inclined” is no longer the only prerequisite to learning building maintenance.

Now a great many demands are made of the Building Engineer. In addition to mechanical and electrical abilities, todays’ Building Engineer finds himself faced with the need to be “computer literate.”  As the involvement of DDC and other electronic/facility controls become more pervasive, in even relatively small unremarkable buildings, the Building Engineer must keep pace with these advancements.

One of the best changes in our line of work is the change in how we are perceived by the people for whom we work. Increasingly, managers have begun to see the need for the Building Engineer with not only technical competence but also possessing good “public relations” skills.  Nowhere is this truer than in the commercial office building.

The average tenant will probably have contact with a buildings’ maintenance staff many more times than with anyone else in the building management office. When that tenant forms his “mental image” of what the management company is really like it will be greatly influenced by the impression (good or bad) that the Building Engineer has made on that tenant.

The ability to communicate effectively and maintain a pleasant demeanor even in the face of unpleasant circumstances is the primary importance in any business environment including building maintenance. Having the basic skills and knowledge needed for maintaining a building is the “bare bones” minimum that today’s Building Engineers must offer their employer. If an engineer corrects a temperature problem in a suite within a building but angers the tenant in the process with an unpleasant personality, more harm than good has been done.

Mechanical and electrical know-how, effective communication skills, and even computer literacy must all be “repertoire” of the 1990’s Building Engineer. 


See the full article here.

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